What is an impartial third party that helps resolve disputes in the employer/employee relations framework called?

In the context of employer/employee relations, an impartial third party that assists in resolving disputes plays a crucial role in facilitating communication and negotiation between conflicting parties. This role is best defined as a mediator.

A mediator is specifically trained to help the disputing parties reach a voluntary agreement. Unlike an arbitrator, who has the authority to make binding decisions, a mediator acts as a facilitator, guiding discussions and helping both sides explore options to resolve their issues amicably. The mediator’s objective is to encourage open dialogue and understand each party's underlying interests, ultimately aiming for a mutually satisfactory outcome.

Additionally, the role of a mediator is distinct from that of a hearing examiner or consultant. A hearing examiner typically functions in a more formal setting, often conducting hearings and making recommendations based on legal or regulatory frameworks, while a consultant might provide advice or expertise without actively mediating a specific dispute.