What do 'soft skills' encompass in management?

Soft skills refer to a set of interpersonal skills that enable individuals to effectively communicate, collaborate, and interact with others in a workplace setting. These skills are crucial for building relationships, resolving conflicts, and fostering a positive work environment. In management, strong soft skills can lead to better team dynamics, improved problem-solving, and enhanced leadership capabilities.

The focus on interpersonal skills encompasses abilities such as communication, empathy, adaptability, and teamwork. These qualities are essential for motivating team members, understanding their needs, and facilitating cooperation among diverse groups. Managers who excel in soft skills create an atmosphere that encourages open dialogue and innovation, which can significantly contribute to an organization's success.

In contrast, the other options primarily deal with technical or specialized skills that, while important, do not capture the essence of how individuals interact and work with each other in a management context.