The administrative concept used in making office decisions when uncertainty arises is referred to as?

The administrative concept referred to in the context of making office decisions when uncertainty arises is known as the exception principle. This principle is utilized to streamline decision-making processes by identifying situations that deviate from normal operations. When these exceptions occur, they are elevated to higher management levels for special consideration and resolution, effectively allowing routine operations to continue without constant interruptions.

This approach is crucial in environments with uncertainty, as it empowers lower-level employees to make decisions within their realm of regular operations, while ensuring that exceptions are handled with the appropriate level of oversight and attention. By doing so, organizations can maintain efficiency and responsiveness, allowing managers to focus on significant issues that require their direct involvement.

In contrast, the other concepts mentioned—chain of command, unity of command, and implicit policy—address different aspects of organizational structure and decision-making. The chain of command delineates the hierarchical structure of authority within an organization. Unity of command emphasizes that each employee should report to only one supervisor to avoid confusion. Implicit policy refers to unwritten guidelines that inform behavior and decision-making but does not specifically address the procedural handling of uncertainty. Hence, the exception principle is the correct answer for managing decisions where uncertainty arises.